Effective Date: October 2026
At Wholesale Pallet Sales, we understand that purchasing liquidation pallets is an investment. Whether you’re a reseller stocking your store, an online seller looking for new inventory, or a business purchasing pallets in larger quantities, we want you to feel confident when ordering from us.
We also understand that liquidation merchandise is different from buying brand-new retail products. Items may come from customer returns, store overstock, shelf pulls, and closeout inventory, so the condition and assortment can vary from one pallet to another.
Still, we believe you deserve fair treatment, clear communication, and a reasonable solution if something goes wrong with your order.
This policy explains how we handle returns, refunds, damaged shipments, and other order-related concerns.
1. Our Return & Refund Policy at a Glance
| Policy | Details |
|---|---|
| Return period | 30 calendar days after delivery or pickup |
| Return authorization | Required before returning merchandise |
| Restocking fee | No restocking fee |
| Standard return shipping | Customer’s responsibility |
| Damaged or incorrect orders | Reviewed for an appropriate resolution |
| Missing merchandise | Eligible for claim review |
| Refund method | Original payment method whenever possible |
| Refund processing | Within 5 business days after approval and applicable return requirements |
| Exchanges | Not offered as standard; replacements may be available for approved claims |
Business days are Monday through Friday, excluding U.S. federal holidays.
2. Our 30-Day Return Window
Sometimes a pallet isn’t the right fit for your business. We understand that. That’s why we provide a 30-day return window for eligible purchases.
If you change your mind or decide the inventory isn’t what you need, you can contact us within 30 calendar days of receiving your order or picking it up.
To make the return process fair for everyone, we ask that:
- You contact us within the 30-day return period.
- You receive return approval before shipping anything back.
- The complete pallet or lot is returned, including all items and cartons originally received.
- Merchandise is kept in the condition it was delivered.
- The authorized return is shipped within 14 calendar days after approval.
You’re welcome to unwrap pallets and open cartons to inspect the merchandise. However, inventory that has been resold, used, disposed of, or mixed with other merchandise may not qualify for a full refund.
3. How to Start a Return
We don’t want returning an order to become a complicated process. If you need to send something back, here’s what to do.
First, get in touch.
Email us at sales@wholesalepalletsales.com and include your order number. Let us know that you’d like to return your purchase. You don’t have to provide a reason for a standard return.
Next, wait for our instructions.
Our team will review your request and send you a Return Authorization along with the return address and packing instructions.
Arrange the return.
Once approved, you can use your own freight carrier, ask us to arrange return shipping, or contact us about bringing the merchandise back to our warehouse if local returns are available.
Allow us to inspect the merchandise.
When your return arrives, we’ll check it against the original order to confirm that everything has been returned.
Receive your refund.
Once the return is approved following inspection, we’ll begin processing your refund.
4. Return Shipping Costs
For regular returns that are not caused by an issue with your order or the shipping carrier, return shipping is the customer’s responsibility.
We understand that freight costs can add up, especially when you’re returning multiple pallets. To make things easier, we offer the following options:
- Let us arrange shipping: We can help schedule a return pickup and provide the actual shipping cost before booking.
- Use your own carrier: You’re welcome to choose a freight company and arrange the shipment yourself.
- Return in person: If you’re able to bring the merchandise to our warehouse, contact us first to arrange an appointment.
For approved claims involving shipping damage, missing merchandise, or incorrect orders, we’ll review the issue and arrange the appropriate return shipping solution.
One thing worth mentioning: we do not charge restocking fees.
5. How Refunds Are Calculated
Once your returned merchandise reaches us, we’ll inspect it and compare it with your original purchase.
Our goal is to make sure refunds are based on what you actually paid, not estimated retail values or resale projections.
- If the complete lot is returned in its original condition, you may receive a full refund of the eligible lot price.
- If some items are missing, the refund may be adjusted based on the portion returned.
- If merchandise has been damaged after delivery, an appropriate deduction may apply.
- If the returned shipment is incomplete, we’ll explain any applicable adjustment before processing the refund.
If an adjustment is necessary, we’ll explain how the amount was calculated so there are no surprises.
6. What If My Pallet Arrives Damaged or Something Is Missing?
We know how frustrating it can be to receive a shipment that doesn’t arrive as expected. If there’s a problem with your delivery, please let us know.
We review the following situations:
Damaged during shipping
If your pallet arrives visibly damaged, take photographs before moving or unpacking it. Make sure any visible damage is noted on the carrier’s delivery receipt before signing.
Missing pallets or cartons
If your delivery contains fewer pallets or cartons than your order documents indicate, contact us with the delivery receipt and photographs.
Wrong merchandise
If you receive a different lot or product category from what you purchased, let us know so we can investigate.
Order never arrives
If your shipment hasn’t arrived or tracking information has stopped updating, contact our team. We’ll work with the shipping carrier to locate your order.
Please report damage, shortages, or merchandise that does not match its listing within 7 calendar days of delivery or pickup. Non-delivery claims are not subject to this reporting deadline.
7. How We Resolve Approved Claims
Every order issue is different, so we review claims based on the circumstances and supporting information.
Depending on the problem, we may offer:
- A full refund if the order is lost, incorrect, or otherwise qualifies for a full refund.
- A partial refund if only part of the merchandise is affected.
- A replacement pallet if comparable inventory is available.
- Return shipping arrangements when the affected merchandise needs to be sent back.
For approved claims caused by our error or a carrier-related problem, we will arrange and cover the applicable return shipping.
We’ll explain the available resolution before moving forward.
8. When Will I Receive My Refund?
We know customers don’t want to wait around wondering when their money will be returned.
Once a refund is approved, we aim to process it within 5 business days.
The processing timeline depends on the type of return:
- Cancellations that don’t require merchandise to be returned: within 5 business days of approval.
- Standard returns: within 5 business days after the merchandise arrives at our warehouse and passes inspection.
- Approved claims requiring a return pickup: within 5 business days after the carrier collects the merchandise.
Refunds are generally sent back through the original payment method.
Please remember that your bank or payment provider may need additional time to post the refund. This can take up to 10 additional business days, depending on the provider.
9. Can I Cancel My Order?
If you’ve placed an order and need to change your plans, contact us as soon as possible.
Before shipment: You can request cancellation before your order is handed over to the shipping carrier. Approved cancellations receive a full refund.
After shipment: Once the carrier has collected your order, it can no longer be cancelled through the normal cancellation process. However, you may still qualify for a return under our 30-day return policy.
Local pickup: If you’ve selected warehouse pickup, please contact us before your scheduled collection to request cancellation.
We may also cancel an order if merchandise becomes unavailable, an obvious pricing error occurs, payment cannot be verified, or delivery cannot be completed. If we cancel your order, we’ll issue an applicable refund.
10. Refused or Undeliverable Deliveries
There may be occasions when a shipment cannot be delivered because of incorrect address information, a missed delivery appointment, or nobody being available to receive it.
If the carrier returns the merchandise to us, we’ll review the situation before determining the applicable refund.
Where the delivery problem is the customer’s responsibility, actual carrier return charges may be deducted from the refund. We never charge a restocking fee.
If you notice serious damage or believe you’ve received the wrong order, please contact us before refusing the shipment. This gives us an opportunity to document the issue and work toward a solution.
11. Understanding Liquidation Merchandise
We want customers to know what they’re purchasing before placing an order.
Liquidation pallets can contain different types of merchandise, and not every item will necessarily be in perfect retail condition.
Depending on the listing and condition grade, inventory may include:
- Customer-returned products.
- Open-box merchandise.
- Items with damaged or missing packaging.
- Products with missing accessories.
- Used or defective individual items.
- Overstock and shelf-pull merchandise.
These conditions are a normal part of liquidation inventory and do not automatically qualify as shipping damage or an incorrect-order claim.
Other normal variations may include differences in brands, sizes, colors, and models in unmanifested pallets, as well as differences between representative listing photographs and the actual assortment.
However, if the overall merchandise does not match a specific description in your listing, we encourage you to contact us so we can review the situation.
These conditions do not automatically prevent you from requesting a standard return within the applicable return period.
12. Exchanges and Replacement Orders
We don’t currently offer traditional product exchanges.
If you’d prefer a different pallet or product category, you can request a return under this policy and place a new order for available inventory.
If your original order qualifies for an approved claim, we may also be able to arrange a replacement pallet, depending on availability.
13. Questions About Returns or Refunds?
We understand that every wholesale order matters, especially when you’re purchasing inventory for your own customers.
If something isn’t right, we’d rather hear from you directly so we have an opportunity to look into it and help.
For return requests, refund questions, or order-related concerns, please contact us:
Wholesale Pallet Sales
Website: https://wholesalepalletsales.com
Email: sales@wholesalepalletsales.com
Phone: 480-255-1521
When contacting us, please include your order number and a brief explanation of the issue. If your shipment arrived damaged, photographs will also help us understand what happened.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, operations, or applicable requirements.
Any updates will be published on this page with the revised effective date.
We encourage customers to review our return terms before purchasing.
Thank you for shopping with Wholesale Pallet Sales. We appreciate your business and want every customer to have a clear, honest, and dependable buying experience.